Shipping policy

SHIPPING AND DELIVERY

All parcels are sent by our trusted postage partners, Australia Post and DHL Express.

COSTANZOII offers complimentary delivery on all orders over $300 Express Shipping within Australia has a delivery time frame of 1-3 business days from the date of dispatch.

Express Shipping International has a delivery time frame of 4-8 business days from the date of dispatch. COSTANZOII is not liable for shipping delays that may incur via a postage third party.

In the case that an unforeseen postage delay occurs, the COSTANZOII team will help to resolve the issue immediately with the customer and postage partner.

COSTANZOII is not liable for any lost or stolen parcel.

TRACKING

Once received, all orders are dispatched between 10:00am and 2:00pm AEST Monday through Friday (excluding Public Holidays).

Orders received after 2:00pm AEST or outside of AEST business hours will be dispatched the following business day.

Once your order has been dispatched email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.

DUTIES, TAXES AND GST

All orders are shipped Delivered Duty Paid (DDP). There are no additional charges when the product arrives in your country.

RETURNS PROCESS

To lodge a return click here, please allow 24-48 hoursfor your return to be confirmed. Return costs are at your expense, we do not offer free returns.

If the package does not reach us, we will be unable to process your return. We recommend using a tracking service to ensure it reaches us safely.

RETURNS POLICY

We want you to be completely satisfied with your purchase, therefore if you wish to return your order for any reason.

we are happy to issue you with your choice of a full refund incurring a $20 processing fee and or an exchange. Returns must be requested within 7 days of receiving your item and returned to us within 14 days (30 days internationally).

The items being returned must be in original condition, unworn, unaltered, unwashed and with their tags attached.

Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odour.

FAULTY ITEMS

If you have received a faulty item, please email us within 7 days of receiving at info@costanzoii.com with supporting imagery and we will get back to you within 48 hours.

Please note that faulty items do not include those that have already been worn.

CANCELLATION POLICY

Unfortunately, once your order has been placed, cancellations or changes cannot be made.